Shipping Policy

PAYMENT OPTIONS

We provide two options: PayPal Expres Checkout payments and direct payment by card via Asset Payments.

SHIPPING

Standard shipping of our items is always complimentary. If you need to get your package faster, please purchase a shipping upgrade in the add-ons section.

Processing time
The time I need to prepare an order for shipping varies. For details, see individual items.

Estimated shipping times
North America: 2-3 weeks
Europe: 2-3 weeks
Australia, New Zealand and Oceania: 3-5 weeks
I'll do my best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping method you choose.

Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

In case of delays in shipment, please contact us via e-mail catzoclub@gmail.com and I will do my best to speed up the delivery of Russian Post.

EXCHANGES

I don't accept exchanges, but please contact me if you have any problems with your order.

The following items can't be returned or exchanged!

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

Custom or personalized orders
Intimate items (for health/hygiene reasons)
Items on sale

RETURNS

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

I gladly accept returns and cancellations

Contact me within: 5 days of delivery
Ship items back within: 7 days of delivery
Request a cancellation: before item has shipped

you may
like them
Quality
All ears and tails are being made out of high density luxurious faux fur
Technology
Ears are being made with a unique seamless method with no visible seams
Availability
New ears are released every week and most of the designs can be made to order
Eco Friendly
We love animals and use only faux fur for our products
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