Shipping Policy


We provide two options: PayPal Expres Checkout payments and direct payment by card via Paybox Money


Estimated shipping times

North America: 2-3 weeks
Europe: 2-3 weeks
Australia, New Zealand and Oceania: 3-5 weeks
We do our best to meet these shipping estimates, but cannot guarantee them, since it's the responsibility of the shipping service company. Actual delivery time will depend on the shipping method you choose.

Customs and import taxes:
Buyers are responsible for any customs and import taxes that may apply. CatzoClub® is not responsible for delays due to customs.

In case of delays in shipment, please contact us via e-mail and I will do my best to speed up the delivery of Russian Post.


We don't accept exchanges, but please contact us if you have any problems with your order.

The following items can't be returned or exchanged unless arrived damaged or defective:

- Custom or personalized orders
- Intimate items (for health/hygiene reasons)


Buyers are responsible for the return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

We gladly accept returns and cancellations

Contact us within: 14 days of delivery
Ship items back within: 14 days of delivery
Request a cancellation: before item has shipped

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All ears and tails are being made out of high density luxurious faux fur
Ears are being made with a unique seamless method with no visible seams
New ears are released every week and most of the designs can be made to order
Eco Friendly
We love animals and use only faux fur for our products
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